Comments on: Something Smells at Dell http://www.williamlehman.net/something-smells-at-dell the greatest gift you can give to the world is your own intimacy with God Wed, 11 Aug 2010 18:32:24 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: duffrey sigurdson http://www.williamlehman.net/something-smells-at-dell/comment-page-1#comment-30 duffrey sigurdson Wed, 23 May 2007 23:57:17 +0000 http://www.williamlehman.net/something-smells-at-dell#comment-30 http://dellhellrevisited.blogspot.com/ Hi William: Being a new blogger I wasn't sure of the "etiquette" and so I left if off my last comments, not wanting to sound like I was flogging my blogging, so to speak. But do drop by! regards, duff sigurdson http://dellhellrevisited.blogspot.com/

Hi William: Being a new blogger I wasn’t sure of the “etiquette” and so I left if off my last comments, not wanting to sound like I was flogging my blogging, so to speak. But do drop by!

regards, duff sigurdson

]]> By: William http://www.williamlehman.net/something-smells-at-dell/comment-page-1#comment-29 William Wed, 23 May 2007 23:24:22 +0000 http://www.williamlehman.net/something-smells-at-dell#comment-29 by the way, what's your blog address Duffrey? by the way, what’s your blog address Duffrey?

]]> By: William http://www.williamlehman.net/something-smells-at-dell/comment-page-1#comment-28 William Wed, 23 May 2007 23:22:36 +0000 http://www.williamlehman.net/something-smells-at-dell#comment-28 Hi Duffrey, Nice to have you stop by. My original laptop was the Inspiron 5150. Don't get me wrong, I am still pretty upset with Dell. I'll never buy a Dell again until something seriously changes. Dell needs to get it out of their heads that certain people matter more than others. Bloggers like myself get great service, but it took blogging about it do make it happen. Till then, I was run the gamut, transferred, lost, reassigned, and manipulated through the system. Only when I finally wrote about it on my blog did I start getting a response (and then from a whole different branch of the company that had been created to make bloggers happy). Hi Duffrey,
Nice to have you stop by. My original laptop was the Inspiron 5150. Don’t get me wrong, I am still pretty upset with Dell. I’ll never buy a Dell again until something seriously changes. Dell needs to get it out of their heads that certain people matter more than others. Bloggers like myself get great service, but it took blogging about it do make it happen. Till then, I was run the gamut, transferred, lost, reassigned, and manipulated through the system. Only when I finally wrote about it on my blog did I start getting a response (and then from a whole different branch of the company that had been created to make bloggers happy).

]]> By: duffrey sigurdson http://www.williamlehman.net/something-smells-at-dell/comment-page-1#comment-27 duffrey sigurdson Wed, 23 May 2007 22:23:14 +0000 http://www.williamlehman.net/something-smells-at-dell#comment-27 Hi William: I am following your posts and the comments with great interest, having recently begun blogging on this very topic. I also enjoyed "So, why blog?", for me the key to both was your statement that you felt you would not have received the help you did were it not for the direct2dell blog. My experience as the owner of an out of warranty Inspiron 9100 was just the opposite, I now think it was a combination of the Lawsuit announced last week by the NY Attorney General and the pending Class Action suits that made them reluctant to deal with me. I can't imagine the cost of litigation is less than the cost of replacing faulty out of warranty computers, given the ruling on the Inspiron 5150 class action suit. I am quite interested too, in the strategies companies such as dell will use to combat negative publicity on the social networking sites. It is great and good to reach out to bloggers, but they are being hammered by unhappy customers on the social networking sites. Good to read your blog, duffrey sigurdson Hi William: I am following your posts and the comments with great interest, having recently begun blogging on this very topic.

I also enjoyed “So, why blog?”, for me the key to both was your statement that you felt you would not have received the help you did were it not for the direct2dell blog. My experience as the owner of an out of warranty Inspiron 9100 was just the opposite, I now think it was a combination of the Lawsuit announced last week by the NY Attorney General and the pending Class Action suits that made them reluctant to deal with me. I can’t imagine the cost of litigation is less than the cost of replacing faulty out of warranty computers, given the ruling on the Inspiron 5150 class action suit.

I am quite interested too, in the strategies companies such as dell will use to combat negative publicity on the social networking sites. It is great and good to reach out to bloggers, but they are being hammered by unhappy customers on the social networking sites.

Good to read your blog,
duffrey sigurdson

]]> By: William http://www.williamlehman.net/something-smells-at-dell/comment-page-1#comment-26 William Wed, 23 May 2007 04:01:32 +0000 http://www.williamlehman.net/something-smells-at-dell#comment-26 What did you buy this time Christina? Macs? What did you buy this time Christina? Macs?

]]> By: Christina http://www.williamlehman.net/something-smells-at-dell/comment-page-1#comment-25 Christina Mon, 21 May 2007 19:30:18 +0000 http://www.williamlehman.net/something-smells-at-dell#comment-25 Interesting. My perception is much the same as yours, all the way around. Wonder why? ;) At least we both can be grateful that Dell is concerned about saving face with bloggers - otherwise we both might still be waiting for our computers. We had to replace a stolen computer a few weeks ago - think we bought a Dell this time? Nope! As you know, I loved Dell - have had many, many Dells, and still have several, but as they die, they will be the last. Interesting. My perception is much the same as yours, all the way around. Wonder why? ;) At least we both can be grateful that Dell is concerned about saving face with bloggers – otherwise we both might still be waiting for our computers. We had to replace a stolen computer a few weeks ago – think we bought a Dell this time? Nope! As you know, I loved Dell – have had many, many Dells, and still have several, but as they die, they will be the last.

]]> By: William http://www.williamlehman.net/something-smells-at-dell/comment-page-1#comment-24 William Thu, 17 May 2007 20:38:56 +0000 http://www.williamlehman.net/something-smells-at-dell#comment-24 Thanks for the heads up. I really do appreciate the work that you guys over at the Direct2Dell blog have been doing. I'll stop by. :) Thanks for the heads up. I really do appreciate the work that you guys over at the Direct2Dell blog have been doing. I’ll stop by. :)

]]> By: JohnP@Dell http://www.williamlehman.net/something-smells-at-dell/comment-page-1#comment-23 JohnP@Dell Thu, 17 May 2007 19:58:19 +0000 http://www.williamlehman.net/something-smells-at-dell#comment-23 William, your perspective and that of others is important to Dell and its efforts to make our products and services better. We're listening, assessing and acting relative to the dialogue in the blogosphere and elsewhere. As a heads up, we'll soon be soliciting input on premium service and other possibilities at our IdeaStorm site, www.dellideastorm.com. Should be a lively discourse and hope you can drop by. William, your perspective and that of others is important to Dell and its efforts to make our products and services better. We’re listening, assessing and acting relative to the dialogue in the blogosphere and elsewhere. As a heads up, we’ll soon be soliciting input on premium service and other possibilities at our IdeaStorm site, http://www.dellideastorm.com. Should be a lively discourse and hope you can drop by.

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